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Junior IT Support Technician

Niveau d'entrée

Londres (City Office) - Temps plein

Accueil / Junior IT Support Technician

Ronald Fletcher Baker LLP is currently seeking a highly motivated Junior IT Support Technician to join our growing IT Team. The Junior IT Support Technician will work closely with the IT Team to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. Primarily based in the London office, the IT Support Technician will be required to travel to existing offices throughout England and assist onsite in their areas as needed.

Principales responsabilités :

  • Provide first-line technical support:
  • Diagnostiquer et résoudre les problèmes de matériel (ordinateurs de bureau, ordinateurs portables, imprimantes, périphériques).
  • Résoudre les problèmes liés aux logiciels (suite Microsoft Office, systèmes d'exploitation, applications courantes).
  • Résoudre les problèmes de connectivité réseau (Wi-Fi, DNS, LAN).
  • Basic Azure AD administration (password and multi factor resets)
  • Assister le support des appareils mobiles (iOS et Android).
  • Maintain and update IT documentation: Maintain and update internal knowledge base with troubleshooting steps and solutions.
  • Assist with IT projects: Participate in IT projects as required (e.g., hardware upgrades, software deployments).
  • General administrative support: ensuring the office is appropriately organised, general assistance.
  • Fournir une formation technique : Fournir une formation technique sur notre système aux nouveaux arrivants et à d'autres employés si nécessaire.
  • Desktop support: Image and deploy new workstations, provide remote support to users.

Requirements:

  • This is a Junior position, and would suit a candidate with less than 2 years of experience in an IT Support role.
  • Knowledge of basic networking concepts (Switches, Routers, IPs, VPN).
  • Experience with common software applications (Microsoft Office Suite, Windows, web browsers).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Capacité à travailler de manière indépendante et en équipe.

Avantages :

  • Supportive and collaborative team
  • 25 days holiday plus Bank Holidays
  • Firm wide Christmas closure
  • Benenden Healthcare
  • Team events
  • Opportunity to grow within the IT department
  • Dynamic and challenging work environment

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