İçeriğe geç

Junior IT Support Technician

Giriş Seviyesi

Londra (Şehir Ofisi) - Tam zamanlı

Ev / Junior IT Support Technician

Ronald Fletcher Baker LLP is currently seeking a highly motivated Junior IT Support Technician to join our growing IT Team. The Junior IT Support Technician will work closely with the IT Team to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. Primarily based in the London office, the IT Support Technician will be required to travel to existing offices throughout England and assist onsite in their areas as needed.

Anahtar Sorumluluklar:

  • Provide first-line technical support:
  • Donanım sorunlarını teşhis etme ve çözme (masaüstü bilgisayarlar, dizüstü bilgisayarlar, yazıcılar, çevre birimleri).
  • Yazılım sorunlarını giderme (Microsoft Office Suite, işletim sistemleri, yaygın uygulamalar).
  • Ağ bağlantısı sorunlarını çözün (Wi-Fi, DNS, LAN).
  • Basic Azure AD administration (password and multi factor resets)
  • Mobil cihaz desteğine yardımcı olun (iOS ve Android).
  • Maintain and update IT documentation: Maintain and update internal knowledge base with troubleshooting steps and solutions.
  • Assist with IT projects: Participate in IT projects as required (e.g., hardware upgrades, software deployments).
  • General administrative support: ensuring the office is appropriately organised, general assistance.
  • Teknik eğitim vermek: Yeni başlayanlara ve gerektiğinde diğer çalışanlara sistemimiz hakkında teknik eğitim vermek.
  • Desktop support: Image and deploy new workstations, provide remote support to users.

Requirements:

  • This is a Junior position, and would suit a candidate with less than 2 years of experience in an IT Support role.
  • Knowledge of basic networking concepts (Switches, Routers, IPs, VPN).
  • Experience with common software applications (Microsoft Office Suite, Windows, web browsers).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Bağımsız olarak ve bir ekibin parçası olarak çalışabilme becerisi.

Avantajlar:

  • Supportive and collaborative team
  • 25 days holiday plus Bank Holidays
  • Firm wide Christmas closure
  • Benenden Healthcare
  • Team events
  • Opportunity to grow within the IT department
  • Dynamic and challenging work environment

Başvurmak