{"id":2415,"date":"2024-02-21T15:40:39","date_gmt":"2024-02-21T15:40:39","guid":{"rendered":"https:\/\/rfblegal.co.uk\/?page_id=2415"},"modified":"2024-07-19T09:23:18","modified_gmt":"2024-07-19T09:23:18","slug":"klachten","status":"publish","type":"page","link":"https:\/\/rfblegal.co.uk\/nl\/klachten\/","title":{"rendered":"Klachten"},"content":{"rendered":"

Zijn er nog vragen?<\/strong><\/h2>\n\n\n\n

Wij streven ernaar onze cli\u00ebnten juridische dienstverlening van hoge kwaliteit te bieden en al onze cli\u00ebnten en potenti\u00eble cli\u00ebnten eerlijk te behandelen. Toch kan er soms iets misgaan; mocht dat het geval zijn, laat het ons dan weten.<\/p>\n\n\n\n

Op deze pagina wordt uitgelegd hoe wij omgaan met opmerkingen of klachten over onze dienstverlening<\/strong><\/h4>\n\n\n\n

Mocht u als cli\u00ebnt of potenti\u00eble cli\u00ebnt een opmerking of klacht hebben over de dienstverlening die wij hebben geboden, neem dan eerst contact op met uw casemanager of diens leidinggevende. Hun contactgegevens staan vermeld in de brief van de klantenservice die u hebt ontvangen. Zij kunnen de opmerking of klacht wellicht oplossen. Als zij dit niet kunnen, wordt de opmerking of klacht doorverwezen naar de Compliance Partner, Rebecca Roberts; of u kunt zich rechtstreeks tot haar wenden via R.Roberts@rfblegal.co.uk<\/a>.<\/p>\n\n\n\n

Zodra de Compliance Partner een klacht van een klant of potenti\u00eble klant ontvangt, bevestigt hij de ontvangst binnen drie werkdagen en ontvangt u een exemplaar van onze volledige klachtenprocedure. Meestal nemen wij u uiterlijk 28 dagen daarna schriftelijk contact op om u te informeren over wat wij hebben gedaan en wat wij van plan zijn te doen om uw klacht op te lossen.<\/p>\n\n\n\n

Wat kunt u doen als wij uw klacht niet kunnen oplossen?<\/strong><\/h4>\n\n\n\n

De juridische ombudsman kan u helpen als wij uw klacht niet zelf kunnen oplossen. Hij of zij zal uw klacht onafhankelijk beoordelen en dit heeft geen invloed op de manier waarop wij uw zaak behandelen.<\/p>\n\n\n\n

Alvorens een klacht in behandeling te nemen, controleert de Juridische Ombudsman of u eerst hebt geprobeerd uw klacht met ons op te lossen. Als dat het geval is, dient u uw klacht in te dienen bij de Juridische Ombudsman:<\/p>\n\n\n\n

-binnen zes maanden na ontvangst van ons definitieve antwoord op uw klacht<\/p>\n\n\n\n

en<\/em><\/strong><\/p>\n\n\n\n

-niet langer dan \u00e9\u00e9n jaar na de datum van de handeling of het verzuim waarover de klacht gaat; of<\/p>\n\n\n\n

-Niet langer dan \u00e9\u00e9n jaar vanaf de datum waarop u redelijkerwijs had moeten weten dat er reden tot klagen was.<\/p>\n\n\n\n

Juridische Ombudsman \u2013 Contactgegevens:<\/strong><\/p>\n\n\n\n

Bezoek www.legalombudsman.org.uk<\/a><\/p>\n\n\n\n

Bel 0300 555 0333<\/a> tussen 10.00 en 16.00 uur.<\/p>\n\n\n\n

Relay UK: 18001 0300 555 0333<\/p>\n\n\n\n

E-mail enquiries@legalombudsman.org.uk<\/a><\/p>\n\n\n\n

Juridische Ombudsman Postbus 6167, Slough, SL1 0EH<\/p>\n\n\n\n

Wat kunt u doen als u niet tevreden bent over onze manier van handelen?<\/h4>\n\n\n\n

De Solicitors Regulation Authority kan u helpen als u bezorgd bent over ons gedrag. Het kan daarbij gaan om zaken als oneerlijkheid, het wegnemen of kwijtraken van uw geld, of oneerlijke behandeling vanwege uw leeftijd, een handicap of een ander kenmerk.<\/p>\n\n\n\n

U kunt uw bezorgdheid kenbaar maken bij de Autoriteit voor de regulering van advocaten<\/mark><\/a> op hun website.<\/p>\n\n\n\n

Neem voor meer informatie over de SRA contact op met:<\/strong><\/p>\n\n\n\n

Solicitors Regulation Authority, The Cube, Wharfside Street 199,
Birmingham, B1 1RN of DX 720293 BIRMINGHAM 47
Telefoon: 0370 606 2555
Website: http:\/\/www.sra.org.uk<\/mark><\/em><\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Any Concerns We are committed to providing a high-quality legal service to our clients and to dealing with all our clients and prospective clients fairly. However, sometimes things can go wrong so if something has, please tell us. This page explains how we deal with concerns or complaints about our service If you as a … Vervolg<\/a><\/p>","protected":false},"author":5,"featured_media":3413,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-2415","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"yoast_head":"\nComplaints - RFB Legal<\/title>\n<meta name=\"description\" content=\"Any Concerns We are committed to providing a high-quality legal service to our clients and to dealing with all our clients and prospective clients fairly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rfblegal.co.uk\/nl\/klachten\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - 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