We are committed to providing a high quality legal service to our clients and to dealing with all our clients and prospective clients fairly. However sometimes things can go wrong so if something has, please tell us.
This page explains how we deal with concerns or complaints about our service.
The Compliance Partner, on receipt of a client or prospective client complaint will confirm receipt within three working days and provide a copy of our full complaints procedure to you. Usually no more than 28 days after that, we will write to you and tell you what we have done and what we propose to do to resolve your complaint.
If you are not happy with this, you can refer your complaint to the Legal Ombudsman within six months of our final written response to your complaint, and within six years of the act or omission about which you are complaining occurring (or within three years of you becoming aware of it).
If your complaint involves a breach of the professional rules for solicitors set out in the SRA Standards and Regulations then you may also refer the matter to the Solicitors Regulation Authority.