Any Concerns

  1. We are committed to providing a high quality legal service to our clients and to dealing with all our clients and prospective clients fairly. However sometimes things can go wrong so if something has, please tell us.
  2. This page explains how we deal with concerns or complaints about our service.
  3. If you as a client or prospective client have a concern or a complaint about the service we have provided please contact your case handler or case handler’s supervisor first. Their details are given in the Client Care letter that you received. They may be able to resolve the concern or complaint. If they are unable to do this, the concern or complaint will be referred to the Complaints Partner, John O’Callaghan; or you may refer directly to him at j.ocallaghan@rfblegal.co.uk.
  4. The Complaints Partner, on receipt of a client or prospective client complaint will confirm receipt within three working days and provide a copy of our full complaints procedure to you. Usually no more than 28 days after that, we will write to you and tell you what we have done and what we propose to do to resolve your complaint.
  5. If you are not happy with this, you can refer your complaint to the Legal Ombudsman within six months of our final written response to your complaint, and within six years of the act or omission about which you are complaining occurring (or within three years of you becoming aware of it).
  6. If your complaint involves a breach of the professional rules for solicitors set out in the SRA Standards and Regulations then you may also refer the matter to the Solicitors Regulation Authority.

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City office

Ronald Fletcher Baker LLP
326 Old Street
London EC1V 9DR

Telephone
020 7613 1402

Fax
020 7613 2711  

West End office

Ronald Fletcher Baker LLP
77A Baker Street
London W1U 6RF
DX: 42722 Oxford Circus North

Telephone
020 7467 5757

Fax
020 7467 5758

Manchester office

Ronald Fletcher Baker LLP
111 Piccadilly
Manchester M1 2HY

DX: 6967003 Manchester 94 M

Telephone
0161 694 4404

Fax
0161 638 0930

Exeter office

Ronald Fletcher Baker LLP
3rd Floor
The Senate
Southernhay Gardens
Exeter EX1 1UG

Telephone
01392 715311

Fax
020 7613 2711

Istanbul Office

Ronald Fletcher Baker
Danismanlik Hizmetleri Avukatlik Ortakligi

Hakki Yeten Caddesii
Selenium Plaza, No:10 C
K:16, Fulya Sokak
Sisli, Istanbul.

Telephone
07736 364222

Emergency number

07517 129548

Ronald Fletcher Baker LLP is authorised and regulated by the Solicitors Regulation Authority. Company number OC345891

City office ID 512598
West End office ID 523362.
Manchester office ID 630156

V.A.T. registration number: 2206798 63VAT

"Partner" denotes a senior member of the LLP or an employee with the equivalent standing.

PII cover - QBE Insurance (Europe) Limited and others. For further details please contact Rakeebah Rahim

Solicitors Regulation Authority Standards and Regulations

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Photography: Camilla Greenwell

 

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We encourage you to contact us in the first instance if you are unhappy with the service you receive from us. Contact John O’Callaghan, the complaints partner at j.ocallaghan@rfblegal.co.uk; alternatively in some circumstances you may be able to make use of the ODR platform.