{"id":2415,"date":"2024-02-21T15:40:39","date_gmt":"2024-02-21T15:40:39","guid":{"rendered":"https:\/\/rfblegal.co.uk\/?page_id=2415"},"modified":"2024-07-19T09:23:18","modified_gmt":"2024-07-19T09:23:18","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/rfblegal.co.uk\/fr\/plaintes\/","title":{"rendered":"Plaintes"},"content":{"rendered":"

Toute pr\u00e9occupation<\/strong><\/h2>\n\n\n\n

Nous nous engageons \u00e0 fournir un service juridique de haute qualit\u00e9 \u00e0 nos clients et \u00e0 traiter tous nos clients et prospects de mani\u00e8re \u00e9quitable. Cependant, il peut arriver que les choses tournent mal. Si c'est le cas, n'h\u00e9sitez pas \u00e0 nous en faire part.<\/p>\n\n\n\n

Cette page explique comment nous traitons les pr\u00e9occupations ou les plaintes concernant nos services.<\/strong><\/h4>\n\n\n\n

Si, en tant que client ou futur client, vous avez une pr\u00e9occupation ou une plainte concernant le service que nous avons fourni, veuillez d'abord contacter votre gestionnaire de dossier ou le superviseur de votre gestionnaire de dossier. Leurs coordonn\u00e9es figurent dans la lettre d'assistance au client que vous avez re\u00e7ue. Ils peuvent \u00eatre en mesure de r\u00e9soudre le probl\u00e8me ou la plainte. Dans le cas contraire, la pr\u00e9occupation ou la plainte sera transmise \u00e0 l'associ\u00e9e responsable de la conformit\u00e9, Rebecca Roberts, ou vous pouvez la contacter directement \u00e0 l'adresse suivante R.Roberts@rfblegal.co.uk<\/a>.<\/p>\n\n\n\n

D\u00e8s r\u00e9ception d'une plainte d'un client ou d'un client potentiel, l'associ\u00e9 responsable de la conformit\u00e9 en accusera r\u00e9ception dans les trois jours ouvrables et vous fournira une copie de notre proc\u00e9dure compl\u00e8te de traitement des plaintes. En g\u00e9n\u00e9ral, dans les 28 jours qui suivent, nous vous \u00e9crirons pour vous dire ce que nous avons fait et ce que nous nous proposons de faire pour r\u00e9soudre votre plainte.<\/p>\n\n\n\n

Que faire si nous ne parvenons pas \u00e0 r\u00e9soudre votre plainte ?<\/strong><\/h4>\n\n\n\n

Le m\u00e9diateur juridique peut vous aider si nous ne sommes pas en mesure de r\u00e9soudre votre plainte nous-m\u00eames. Il examinera votre plainte en toute ind\u00e9pendance et cela n'affectera pas la mani\u00e8re dont nous traitons votre dossier.<\/p>\n\n\n\n

Avant d'accepter une plainte pour enqu\u00eate, le m\u00e9diateur juridique v\u00e9rifiera que vous avez d'abord essay\u00e9 de r\u00e9soudre votre probl\u00e8me avec nous. Si c'est le cas, vous devez soumettre votre plainte au m\u00e9diateur juridique :<\/p>\n\n\n\n

-dans les six mois suivant la r\u00e9ception de notre r\u00e9ponse finale \u00e0 votre plainte<\/p>\n\n\n\n

et<\/em><\/strong><\/p>\n\n\n\n

-pas plus d'un an \u00e0 compter de la date de l'acte ou de l'omission faisant l'objet de la plainte ; ou<\/p>\n\n\n\n

-Pas plus d'un an \u00e0 compter de la date \u00e0 laquelle vous auriez d\u00fb raisonnablement savoir qu'il y avait lieu de d\u00e9poser une plainte.<\/p>\n\n\n\n

M\u00e9diateur juridique - Coordonn\u00e9es :<\/strong><\/p>\n\n\n\n

Visiter www.legalombudsman.org.uk<\/a><\/p>\n\n\n\n

Appeler 0300 555 0333<\/a> entre 10h et 16h.<\/p>\n\n\n\n

Relay UK : 18001 0300 555 0333<\/p>\n\n\n\n

Courriel enquiries@legalombudsman.org.uk<\/a><\/p>\n\n\n\n

Legal Ombudsman PO BOX 6167, Slough, SL1 0EH<\/p>\n\n\n\n

Que faire si vous n'\u00eates pas satisfait de notre comportement ?<\/h4>\n\n\n\n

L'autorit\u00e9 de r\u00e9gulation des avocats (Solicitors Regulation Authority) peut vous aider si vous \u00eates pr\u00e9occup\u00e9 par notre comportement. Il peut s'agir de malhonn\u00eatet\u00e9, d'avoir pris ou perdu votre argent ou de vous avoir trait\u00e9 injustement en raison de votre \u00e2ge, d'un handicap ou d'une autre caract\u00e9ristique.<\/p>\n\n\n\n

Vous pouvez faire part de vos pr\u00e9occupations \u00e0 la Autorit\u00e9 de r\u00e9gulation des avocats (Solicitors Regulation Authority)<\/mark><\/a> sur leur site web.<\/p>\n\n\n\n

Pour plus d'informations sur l'ARS, veuillez contacter<\/strong><\/p>\n\n\n\n

Solicitors Regulation Authority, The Cube, 199 Wharfside Street,
Birmingham, B1 1RN ou DX 720293 BIRMINGHAM 47
T\u00e9l\u00e9phone : 0370 606 2555
Site web : http:\/\/www.sra.org.uk<\/mark><\/em><\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Any Concerns We are committed to providing a high-quality legal service to our clients and to dealing with all our clients and prospective clients fairly. However, sometimes things can go wrong so if something has, please tell us. This page explains how we deal with concerns or complaints about our service If you as a … Suite<\/a><\/p>","protected":false},"author":5,"featured_media":3413,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-2415","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"yoast_head":"\nComplaints - RFB Legal<\/title>\n<meta name=\"description\" content=\"Any Concerns We are committed to providing a high-quality legal service to our clients and to dealing with all our clients and prospective clients fairly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rfblegal.co.uk\/fr\/plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - 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