{"id":6943,"date":"2025-09-04T15:49:45","date_gmt":"2025-09-04T15:49:45","guid":{"rendered":"https:\/\/rfblegal.co.uk\/?post_type=knowledge-base&p=6943"},"modified":"2025-09-04T15:50:51","modified_gmt":"2025-09-04T15:50:51","slug":"comment-traiter-les-reclamations-des-locataires-en-cas-de-deterioration-de-lequipement","status":"publish","type":"knowledge-base","link":"https:\/\/rfblegal.co.uk\/fr\/base-de-connaissances\/comment-traiter-les-reclamations-des-locataires-en-cas-de-deterioration-de-lequipement\/","title":{"rendered":"Comment traiter les demandes d'indemnisation des locataires pour cause de d\u00e9gradation"},"content":{"rendered":"

Au Ronald Fletcher<\/a> Baker LLP<\/strong>, we act for landlords across the country in navigating the challenges of r\u00e9sidentiel<\/a> propri\u00e9t\u00e9<\/a> management. Our team<\/a> provides clear, practical advice on tenancy disputes, possession proceedings, and issues of disrepair. Whether you are dealing with a single buy-to-let<\/a> property or a wider portfolio, we ensure that you remain compliant with your legal obligations while protecting your position as a landlord<\/a>. <\/p>\n\n\n\n

Q : Mon locataire m'a dit qu'il y avait des d\u00e9gradations - que dois-je faire ?<\/strong> <\/h2>\n\n\n\n

If a tenant raises concerns about<\/a> disrepair, you should take the report seriously. First, acknowledge their complaint in writing and arrange an inspection of the property as soon as possible. If the disrepair falls under your legal obligations as a landlord (for example, under section 11 of the Landlord and Tenant Act 1985), you must carry out the necessary works within a reasonable time. Ignoring or delaying repairs can worsen the issue and may expose you to legal claims<\/a>. <\/p>\n\n\n\n

Q : J'ai signifi\u00e9 \u00e0 mon locataire un avis de prise de possession, mais il m'a dit que le bien \u00e9tait d\u00e9labr\u00e9. Quels sont les risques ?<\/strong> <\/h2>\n\n\n\n

A tenant can use allegations of disrepair to challenge<\/a> or delay possession proceedings. If they can show that you failed to deal with repairs, the court may refuse to grant possession, or the tenant may bring a counterclaim for damages. In some cases, disrepair can even render a notice invalid, particularly where retaliatory eviction<\/a> protections<\/a> apply (for example under the Deregulation Act 2015 in relation to assured shorthold tenancies). <\/p>\n\n\n\n

Q : Dans quel d\u00e9lai dois-je traiter les probl\u00e8mes de d\u00e9gradation ?<\/strong> <\/h2>\n\n\n\n

There is no fixed statutory<\/a> timeframe, but the law requires landlords to act within a \u201creasonable time\u201d once notified. What is \u201creasonable\u201d depends on the seriousness of the issue. For example, a broken boiler in winter should be dealt with urgently, while minor cosmetic issues may allow for a longer response time. In any case, the sooner you act, the better your legal position. <\/p>\n\n\n\n

Q : Mon locataire m'a signifi\u00e9 une lettre d'action pr\u00e9alable all\u00e9guant des d\u00e9gradations dans le bien immobilier - que dois-je faire ?<\/strong> <\/h2>\n\n\n\n

Une lettre d'action signifie g\u00e9n\u00e9ralement que le locataire envisage d'engager une proc\u00e9dure judiciaire. Vous devez : <\/p>\n\n\n\n

    \n
  1. Accusez r\u00e9ception de la lettre dans les meilleurs d\u00e9lais.<\/strong> <\/li>\n<\/ol>\n\n\n\n
      \n
    1. Demander imm\u00e9diatement un avis juridique<\/strong> \u2013 you must follow the Pre-Action Protocol for Housing<\/a> Disrepair Cases. <\/li>\n<\/ol>\n\n\n\n
        \n
      1. Inspecter le bien et tenir des registres d\u00e9taill\u00e9s<\/strong> (photos, rapports de l'expert, registres des r\u00e9parations). <\/li>\n<\/ol>\n\n\n\n
          \n
        1. Effectuer les r\u00e9parations n\u00e9cessaires<\/strong> sans d\u00e9lai. <\/li>\n<\/ol>\n\n\n\n

          Failure to respond properly may increase the risk of court proceedings and suppl\u00e9mentaires<\/a> costs being awarded against you. <\/p>\n\n\n\n

          Q : Quels sont les aspects d'un bien immobilier qui seront consid\u00e9r\u00e9s comme \u00e9tant en mauvais \u00e9tat ?<\/strong> <\/h2>\n\n\n\n

          La v\u00e9tust\u00e9 couvre g\u00e9n\u00e9ralement la d\u00e9t\u00e9rioration du bien par rapport \u00e0 son \u00e9tat d'origine. Les exemples les plus courants sont les suivants : <\/p>\n\n\n\n