{"id":2415,"date":"2024-02-21T15:40:39","date_gmt":"2024-02-21T15:40:39","guid":{"rendered":"https:\/\/rfblegal.co.uk\/?page_id=2415"},"modified":"2024-07-19T09:23:18","modified_gmt":"2024-07-19T09:23:18","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/rfblegal.co.uk\/es\/reclamaciones\/","title":{"rendered":"Quejas"},"content":{"rendered":"

Cualquier duda<\/strong><\/h2>\n\n\n\n

Nos comprometemos a prestar un servicio jur\u00eddico de alta calidad a nuestros clientes y a tratar con equidad a todos nuestros clientes y posibles clientes. Sin embargo, a veces las cosas pueden salir mal, as\u00ed que si algo ha sucedido, por favor d\u00edganoslo.<\/p>\n\n\n\n

Esta p\u00e1gina explica c\u00f3mo tratamos las preocupaciones o quejas sobre nuestro servicio<\/strong><\/h4>\n\n\n\n

Si, como cliente o posible cliente, tiene alguna duda o queja sobre el servicio que le hemos prestado, p\u00f3ngase primero en contacto con el responsable de su caso o con su supervisor. Sus datos figuran en la carta de atenci\u00f3n al cliente que ha recibido. Es posible que puedan resolver el problema o la queja. Si no pueden hacerlo, el problema o la queja se remitir\u00e1 a Rebecca Roberts, Compliance Partner, o puede dirigirse directamente a ella en la siguiente direcci\u00f3n R.Roberts@rfblegal.co.uk<\/a>.<\/p>\n\n\n\n

El Compliance Partner, al recibir una reclamaci\u00f3n de un cliente o posible cliente, confirmar\u00e1 su recepci\u00f3n en un plazo de tres d\u00edas laborables y le facilitar\u00e1 una copia de nuestro procedimiento de reclamaciones completo. Normalmente, no m\u00e1s de 28 d\u00edas despu\u00e9s, le escribiremos para informarle de lo que hemos hecho y de lo que nos proponemos hacer para resolver su queja.<\/p>\n\n\n\n

Qu\u00e9 hacer si no podemos resolver su queja<\/strong><\/h4>\n\n\n\n

El Defensor del Pueblo puede ayudarle si no somos capaces de resolver su reclamaci\u00f3n nosotros mismos. El Defensor del Pueblo examinar\u00e1 su reclamaci\u00f3n de forma independiente y no afectar\u00e1 a la forma en que tramitamos su caso.<\/p>\n\n\n\n

Antes de aceptar una reclamaci\u00f3n para su investigaci\u00f3n, el Defensor del Pueblo comprobar\u00e1 que usted ha intentado resolver su reclamaci\u00f3n con nosotros en primer lugar. Si lo ha hecho, deber\u00e1 presentar su reclamaci\u00f3n al Defensor del Pueblo:<\/p>\n\n\n\n

-En un plazo de seis meses desde la recepci\u00f3n de nuestra respuesta definitiva a su reclamaci\u00f3n<\/p>\n\n\n\n

y<\/em><\/strong><\/p>\n\n\n\n

-No m\u00e1s de un a\u00f1o desde la fecha del acto u omisi\u00f3n objeto de la reclamaci\u00f3n; o<\/p>\n\n\n\n

-No m\u00e1s de un a\u00f1o a partir de la fecha en que deber\u00eda haber sabido razonablemente que hab\u00eda motivos para reclamar.<\/p>\n\n\n\n

Defensor del Pueblo - Datos de contacto:<\/strong><\/p>\n\n\n\n

Visite www.legalombudsman.org.uk<\/a><\/p>\n\n\n\n

Llame a 0300 555 0333<\/a> entre las 10.00 y las 16.00 horas.<\/p>\n\n\n\n

Relay UK: 18001 0300 555 0333<\/p>\n\n\n\n

Correo electr\u00f3nico enquiries@legalombudsman.org.uk<\/a><\/p>\n\n\n\n

Defensor del Pueblo PO BOX 6167, Slough, SL1 0EH<\/p>\n\n\n\n

Qu\u00e9 hacer si no est\u00e1 satisfecho con nuestro comportamiento<\/h4>\n\n\n\n

La Autoridad de Regulaci\u00f3n de Abogados puede ayudarle si le preocupa nuestro comportamiento. Por ejemplo, por falta de honradez, por apropiarse o perder su dinero o por tratarle injustamente debido a su edad, discapacidad u otra caracter\u00edstica.<\/p>\n\n\n\n

Puede plantear sus dudas a la Autoridad de Regulaci\u00f3n de Abogados<\/mark><\/a> en su p\u00e1gina web.<\/p>\n\n\n\n

Para m\u00e1s informaci\u00f3n sobre la SRA, p\u00f3ngase en contacto con<\/strong><\/p>\n\n\n\n

Solicitors Regulation Authority, The Cube, 199 Wharfside Street,
Birmingham, B1 1RN o DX 720293 BIRMINGHAM 47
Tel\u00e9fono: 0370 606 2555
P\u00e1gina web: http:\/\/www.sra.org.uk<\/mark><\/em><\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Cualquier duda Nos comprometemos a prestar un servicio jur\u00eddico de alta calidad a nuestros clientes y a tratar a todos nuestros clientes y posibles clientes con equidad. Sin embargo, a veces las cosas pueden ir mal, as\u00ed que si algo va mal, por favor, d\u00edganoslo. Esta p\u00e1gina explica c\u00f3mo tratamos las preocupaciones o quejas sobre nuestro servicio Si usted como ... Contin\u00faa en<\/a><\/p>","protected":false},"author":5,"featured_media":3413,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-2415","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"yoast_head":"\nComplaints - RFB Legal<\/title>\n<meta name=\"description\" content=\"Any Concerns We are committed to providing a high-quality legal service to our clients and to dealing with all our clients and prospective clients fairly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rfblegal.co.uk\/es\/reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - 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